The Jumia sellers also referred to as Vendors, were learned to have organized themselves across various locations to spearhead their cause. A twitter page was created with the handle @JumiaVendorsNgr (Jumia Vendors Rights), where various sellers took to express their complaints, with the aim of seeking top management’s attention and whilst tagging some notable personnel.
Some of their complaints which were tabled in their Twitter page includes the following:
A clause in Jumia’s agreement with the Vendors that Jumia can close at any time and is not liable to pay any outstanding payments whatsoever to their sellers. This reminds me of MMM, lol.
Fraudulent theft and backup by customers who order items and damage or replace original items with damaged ones or an entirely different item and Jumia staff will retrieve such from customers, return their money, and debit the Vendor’s account, without due investigation. Some also cited customers that will order an item, use it for an occasion or days, and return it.
Excessive charges on delivered item which threaten to erode profits and capital in some cases.
Unfavorable business terms such as dropoff timelines, etc.
We have not heard of any official response from Jumia, though their Twitter handle was seen responding to some Vendor tweets with the hope of resolving the matter.
Of course, we’ll surely update you on new developments, so always keep in touch.
